What should I record first?
Compare a hardness reading before and after the softener, confirm the unit is in service rather than bypass, and record its model, displayed error and last successful regeneration. An appliance stain alone does not prove the valve or resin has failed.
What changes the recommendation?
A service visit should distinguish a control or programming problem, an obstructed brine path, inadequate salt supply and exhausted or damaged resin. Ask which observation supports the diagnosis and whether the proposed part restores the stated capacity.
What should the service scope include?
Request the diagnostic charge, parts and labor, warranty on the repair and a post-service hardness check. If the model is unsupported or several components need work, compare the repair with a complete replacement scope rather than authorizing a series of uncertain repairs.
Use the correct Palm City source
Confirm the supplying account or household well. Martin County’s 2025 Drinking Water Quality Report, public system4431891, is public-system context and not an individual tap or private-well result. The County utility map helps identify the account. A separate irrigation well may feed landscaping rather than the household. Source reviewed October 3, 2026.
Read the Palm City source guide and local Learn article. Compare well treatment, softening, filtration and all service guides. Use the educational check if the starting point is unclear.